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Customer Service Representative: Online Resources Corporation
    About our Company:
Online Resources (Nasdaq: ORCC) powers financial interactions between millions of consumers and the company s financial institution and biller clients. Backed by its proprietary payments gateway that links banks directly with billers, the company provides web and phone-based financial services, electronic payments and marketing services to drive consumer adoption. Founded in 1989, Online Resources has been recognized for its high growth and product innovation. It is the largest financial technology provider dedicated to the online channel. ORCC is headquartered in Chantilly, VA with regional offices in Parsippany and Princeton, NJ, Woodland Hills and Pleasanton, CA, and Columbus, OH. For more information, visit www.orcc.com. Position Title: Customer Care Representative Position Summary: In our state of the art inbound call center you will provide timely, accurate resolution of customer service inquires received by phone from end-users who need assistance with their login credentials in order to access our online banking products. Identify opportunities for end users to purchase additional products and services, as appropriate. Essential Functions: Answers customer inquiries and provides timely, accurate resolution to basic login credential online banking and bill payment inquiries with minimal supervision. Tracks customer inquiries using online tracking system. Makes outbound phone calls to end-users to ensure timely resolution of open issues. Uses tools and resources available to efficiently and accurately solve problems and answer questions as they relate to login credentials, suspected fraud, calls better suited for the Financial Institution, disabled profiles, and other general inquiries that need to be referred to other skill groups in Customer Care. Identifies add-on products and services available to end-users, and executes appropriate referral procedures. Performs other related duties and special projects as assigned. Qualifications: 1. High School diploma required. Associates degree or higher preferred. 2. At least two years experience in a customer service role including experience responding to telephone inquiries 3. Banking industry experience preferred. Required Skills: 1. Excellent verbal and written communications skills 2. Excellent customer service skills. 3. Must be detail-oriented and possess exceptional problem-solving and follow-up skills. 4. Ability to utilize Internet and MS Office products. 5. Flexibility to work overtime is required. Desired Skills: 1. Experience using Remedy or some other trouble ticket tracking system desired. What Online Resources Offers: Competitive Compensation Health, Dental, Life, AD&D and Disability Insurance Paid Leave Stock Purchase Program Tuition Reimbursement On-Site Fitness Center Pet Insurance Free Home Banking Casual Dress Code Excellent Team Atmosphere Many additional benefits and perks! Some of our "fun" benefits include: Onsite Professional Hair Stylist, Dry Cleaning Pickup and Delivery, Company Athletic Teams, Annual Barbecue, Hallway Golf and other exciting events throughout the year! Please submit your resume to the "Apply Online" link below. Online Resources is proud to be an Equal Opportunity Employer All final candidates must pass a background check and drug test Qualifications: 1. High School diploma required. Associates degree or higher preferred. 2. At least two years experience in a customer service role including experience responding to telephone inquiries 3. Banking industry experience preferred. Required Skills: 1. Excellent verbal and written communications skills 2. Excellent customer service skills. 3. Must be detail-oriented and possess exceptional problem-solving and follow-up skills. 4. Ability to utilize Internet and MS Office products. 5. Flexibility to work overtime is required. Desired Skills: 1. Experience using Remedy or some other trouble ticket tracking system desired. What Online Resources Offers: Competitive Compensation Health, Dental, Life, AD&D and Disability Insurance Paid Leave Stock Purchase Program Tuition Reimbursement On-Site Fitness Center Pet Insurance Free Home Banking Casual Dress Code Excellent Team Atmosphere Many additional benefits and perks! Some of our "fun" benefits include: Onsite Professional Hair Stylist, Dry Cleaning Pickup and Delivery, Company Athletic Teams, Annual Barbecue, Hallway Golf and other exciting events throughout the year! Please submit your resume to the "Apply Online" link below. Online Resources is proud to be an Equal Opportunity Employer All final candidates must pass a background check and drug test Apply Online
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